Our Mission and Objectives page is the foundation of our small travel business; some words to help guide our business activities and customer service philosophies. The inspiration driving this business is a deep appreciation for the wonders of Thailand and the idea to bring a full service travel consulting, hotel, tour and package booking business online and exclusive to Northern Thailand. We offer personalized service and local, professional expertise.
On a Personal Note
All of us at
Thai Dragon Travel and Tours want to help visitors find those inevitable experiences that take the Thailand experience to heightened level, where the people and the places will reach out and touch your heart, where your biggest concern will be figuring out how to extend your stay and then how soon you can return.
Mission Statement
At Thai Dragon Travel and Tours, our mission is to save our customers valuable time in becoming oriented to Thailand and planning the ideal vacation. We offer select services and informed, personalized advice so that each customer may make the absolute most of their holiday time.
About Our Customers
. Our customers expect to receive informed advice that will facilitate a safe and enjoyable trip to Thailand.
. Our customers expect a certain level of comfort, service and convenience.
. Our customers want to avoid risk, uncertainty, low standards, unreliable service, and lack of safety.
. Our customers prefer to be somewhat prepared rather than endure the uncertainties of entering a foreign environment and planning on-the-go.
. Our customers are more discerning and desire a higher level of comfort, safety and service.
. Our customers expect a positive on-line experience and secure/reliable online booking and payment transactions.
Our Image
We are not a large corporate virtual booking service located in some foreign country. We are a small local company with an office located in the heart of Chiang Mai, Thailand. We offer local knowledge, regular direct contact with our hotels and service providers, and we work to develop personal relationships. At Chiang Mai Vacations dot com and
Thai Dragon Travel and Tours we sincerely strive to create a personalized approach that will prove to be a high value service for our customers.
We offer a range of booking services and invite the same level of communication a customer might expect from their local travel agent, while also adding a wealth of local knowledge.
We are selective in the hotels that we represent on our website. We offer only hotels that meet our standards for service and comfort and we provide candid comments to better enable the customer to select the ideal accommodations.
Our tours are designed to provide the ultimate experience depending on a customer's individual desire. Whether seeking Adventure or Leisure, 1 day or many, we do our utmost to provide guided tours and packages in safety, comfort and with English speaking guides. We can also assist in custom planning your dream vacation.
Our service partners are only the finest available. We are selective in choosing our partners and only after careful consideration do we decide to represent a particular service on our website.
The Results
At
Thai Dragon Travel and Tours we want customers to feel that they made the best decision in using our services. We want to develop a strong reputation that will have customers returning time and again, and recommending our services to friends.
We want to provide personalized service and an online experience that our competitors cannot genuinely imitate.
Management at
Thai Dragon Travel and Tours would like employees and service partners to feel privileged to assist visitors while showcasing this beautiful country; and proud to be involved with a leading Thailand travel enterprise.
Most of all, we want to help you make the absolute most of your time while visiting our exciting and beautiful home. Thank you for considering Chiang Mai Vacations dot com.
Sincerely,
Marlon McMartin
Managing Director
Chiang Mai Vacations dot com
Owned and Operated by Thai Dragon Travel & Tours
(Tourism Authority of Thailand license # 21-0313)
Our agents are anxious to assist you.